1. Overview
At ShopSantero.com, we are committed to ensuring your furniture arrives in excellent condition and on time. This Shipping & Delivery Policy outlines the terms under which your orders are processed, shipped, and delivered.
2. Delivery Locations
We currently deliver across:
- All states in Nigeria
- Delivery to remote or hard-to-reach areas may incur additional fees or extended delivery times
3. Processing Time
- Orders are typically processed within 3-7 business days after confirmation and payment.
- Custom or made-to-order items may require additional processing time, which will be clearly stated on the product page.
⚠️ Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Methods & Timeframes
We use reliable third-party courier services to deliver your items safely and efficiently.
| Location | Estimated Delivery Time |
| Lagos | 3-7 business days |
| Other South-West States | 3-10 business days |
| Other States in Nigeria | 3–10 business days |
Note: Delivery times are estimates and may vary due to factors such as weather, courier delays, or high-demand periods.
5. Shipping Fees
- Lagos Deliveries: Flat rate or FREE shipping for orders over a certain amount (as stated at checkout)
- Outside Lagos: Fees vary by location and item size; shipping cost is calculated at checkout.
We aim to provide affordable shipping options, and any applicable charges will be clearly displayed before checkout.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with:
- Your tracking number (if applicable)
- Name of the delivery service
- Estimated delivery time
You can also contact our support team at [email protected] to track your order.
7. Failed Deliveries & Re-Delivery
If delivery is attempted and fails due to:
- Incorrect address
- Recipient unavailable
- Inability to reach the customer
We will attempt re-delivery. If re-delivery fails again, your order may be returned to our warehouse, and additional delivery charges may apply.
8. Damaged or Missing Items
If your item arrives damaged or missing components:
- Notify us within 24 hours of delivery.
- Include photos of the item and packaging.
- We will assess the situation and arrange a replacement, repair, or refund.
9. Delivery Restrictions
- We do not ship outside of Nigeria at this time.
- Large furniture items may require special handling; please ensure your delivery location can accommodate the size of the product.
10. Contact Us
If you have any questions regarding your delivery, please contact:
SANTERO VELUX LIMITED
📍 65 Ikosi Road, Ketu, Lagos
📧 [email protected]
📞 08062184031